Frequently asked questions (FAQ)

How do I get my login?

To receive your login details, please send an email to - orderonline@antons.com.au.  An Antons team member will respond to your request within 2 business days.

HOW DO I CHANGE MY PASSWORD?

Under the "My Profile" tab there is the option for you to modify your password.
 

What are the freight Charges?

Antons standard freight charges apply and will be calculated at the time of dispatch based on the total value of your invoice.  Orders over $799.00 are freight free.

 

Why does my invoice value differ to my order value?

  Lengths of moulding will always vary, therefore your invoice value will differ slightly from your order value.

 

If I pay by credit card how will I be charged?

Your credit card will be pre-authorised with the order value.  After the final invoiced quantity and freight are determined, your credit card will be charged with the total value on dispatch of your goods.

 

What is the Antons returns policy?

Acceptance of the goods and/or services delivered shall be deemed for all purposes to have taken place at the expiration of seven (7) days from the date of each delivery. No goods and/or services will be accepted for return unless agreed in writing by Antons Mouldings prior to such return and then only upon conditions acceptable to the Supplier and at the Customer's entire risk as to loss or damage and provided the goods and/or services are and remain sealed in the manner in which they were delivered. Where the Supplier agrees to accept goods for return a restocking charge of 25% of the price of the goods returned shall be paid by the Customer and the Customer shall remain responsible for all freight charges upon return. The Supplier's liability for a breach of any conditions or warranty implied by Division 2 of Part V of the Trade Practices Act 1974 (other than a condition or warranty implied by Section 69 of the Act) is limited to such one or more of the following as the Supplier decides:

(a) the replacement of the goods and/or services or the supply of equivalent goods and/or services; or

(b) the repair of the goods; or

(c) the payment of the cost of replacing the goods and/or services or of acquiring equivalent goods and/or services; or

(d) the payment of the cost of having the goods repaired.


Without limiting the generality of any other provision of these terms and conditions but subject to the above, the Supplier is not under any liability to the Customer or to any other person in respect of any loss or damage (including consequential loss or damage) however caused, which may be suffered or incurred or which may arise either directly or indirectly in respect of the supply of the goods and/or services or any ancillary services or advice or the failure or omission on the part of the Supplier to comply with its obligations hereunder. Except as expressly provided to the contrary in these terms and conditions, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise are excluded to the extent permitted by law, including but not limited to the United Nations Convention on
Contracts for the International Sale of Goods.